Hallo Christoph! Zunächst möchten wir Ihnen danken, dass Sie uns als Ihren Urlaubsgastgeber ausgewählt haben und sich die Zeit genommen haben, Ihre Kommentare zu Ihrem Aufenthalt mit uns zu teilen. Wir bedauern zutiefst, dass wir aufgrund der geäußerten Unannehmlichkeiten Ihre Erwartungen nicht vollständig erfüllen konnten. Bitte entschuldigen Sie die Unannehmlichkeiten. Diese Rückmeldungen helfen uns sicherlich, unsere Prozesse der kontinuierlichen Verbesserung weiter zu verbessern, sie werden berücksichtigt. Zweifellos werden wir das Personal schulen, um den hochwertigen Service zu bieten, den wir normalerweise unseren Gästen bieten. Wir hoffen, dass Sie uns die Möglichkeit geben, uns wieder zu vertrauen und weiterhin als Urlaubsziel zu wählen. Mit freundlichen Grüßen Team Ocean El Faro

Dear guest,We are pleased to hear that you enjoyed your stay at our resort and found the environment to be peaceful and quiet. Thank you for your positive feedback.We look forward to welcoming you back soon.Sincerely,Ocean El Faro Team

Dear guest,We apologize for the challenges you faced during your stay. Your feedback is valuable to us. We regret that the beach vendors and service did not meet your expectations. We will address these concerns with our team to improve our services.We hope to have the opportunity to exceed your expectations in the future.Sincerely,Ocean El Faro Team

Dear guest,We're pleased to hear you enjoyed the beauty of our property. Thank you for your feedback about the need to be prepared for walking, as our resort is quite expansive. We also appreciate your positive comments about the food, staff, and cleanliness of the facilities.We hope you had an enjoyable trip and look forward to welcoming you back again.Sincerely,Ocean El Faro Team

Dear guest,We appreciate your 4-star rating. We're pleased to hear that your experience at our resort has been satisfactory.We hope to welcome you back soon and exceed your expectations on your next visit.Sincerely,Ocean El Faro Team

Dear guest,We're glad to hear you enjoyed our property overall, especially the service on the adult side. We appreciate your advice on politely declining the "welcome packages" as they are related to our vacation club program.We're pleased you were able to take advantage of our activities and restaurants during your stay. We appreciate your comments on the location and food.We hope to welcome you back in the future.Sincerely,Ocean El Faro Team

Dear guest,We are delighted to hear that you have enjoyed your stay with us! Thank you for your positive feedback.We look forward to welcoming you back soon.Sincerely,Ocean El Faro Team

Dear Guest,Thank you for your positive feedback about Ocean El Faro. We are delighted to hear that you found our resort to be very nice. At Ocean El Faro, we strive to provide our guests with a high-quality and enjoyable experience, and we are pleased that we were able to meet your expectations.We appreciate you taking the time to share your thoughts, and we hope you had a wonderful stay with us. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.Thank you for choosing Ocean El Faro, and we hope to welcome you back again soon.Best regards,Ocean El Faro Team

Dear guest,We are delighted to hear that you had an excellent stay at Ocean El Faro. Your positive feedback is greatly appreciated, and it motivates us to continue providing exceptional experiences for our guests.Thank you for choosing Ocean El Faro for your vacation. We look forward to welcoming you back in the future for another memorable stay.Warm regards,Ocean El Faro Team

Estimado huésped,Agradecemos tu calificación de 4 estrellas para tu experiencia en Ocean El Faro. Tu opinión es importante para nosotros y nos alegra saber que tu estadía fue satisfactoria.Esperamos que hayas disfrutado de todas las comodidades y servicios que ofrecemos en nuestro resort. Si hay algo en lo que podamos mejorar para que tu próxima visita sea aún mejor, no dudes en hacérnoslo saber.Gracias por elegir Ocean El Faro para tu estancia. Esperamos recibirte nuevamente en el futuro.Saludos cordiales,Ocean El Faro Team

Dear guest,Thank you for your kind words about our beautiful resort, decor, lobby, and bar at Ocean El Faro. We are delighted to hear that you enjoyed the ambiance and that the service was excellent during your stay. We appreciate your recognition of Johanser as an excellent concierge.We value your feedback and are thrilled that you had a positive experience with us. We look forward to welcoming you back for another memorable stay.Best regards,Ocean El Faro Team

Dear guest,Thank you for your feedback regarding the food at Ocean El Faro. We appreciate your input on areas where we can improve to enhance your dining experience.Your comments are valuable to us, and we will take them into consideration as we strive to make enhancements to our culinary offerings.Best regards,Ocean El Faro Team

Dear Guest,Thank you for sharing your positive feedback about your stay at Ocean El Faro. We are delighted to hear that you enjoyed the beautiful property, the great entertainment at the pool, and the cleanliness of the pools. We are also pleased to hear that the lagoon on the far side was fantastic and clear.We are sorry to hear that the beach was rocky, and we appreciate your feedback on this matter. We will take this into consideration as we strive to improve the guest experience at Ocean El Faro.We are thrilled to hear that Juan Carlos at the pool was the Best! We are fortunate to have such dedicated and personable team members who truly enjoy their jobs and make our guests feel welcome and valued.We are also glad to hear that the food was good and the drinks were awesome. We understand that there is always room for improvement, and we will continue to work hard to provide our guests with high-quality food and beverages.We apologize for any issues you experienced with the service and upselling by some concierge. We take these concerns seriously and will work to ensure that all of our team members provide excellent service and hospitality to our guests.We are sorry to hear about the difficulties you experienced with the front desk regarding the leaking ceiling in your room. We appreciate your patience and understanding in this matter, and we are glad that Katrina and Alexander were able to assist you and make your stay more enjoyable.Thank you again for choosing Ocean El Faro, and we hope to have the opportunity to serve you again in the future.Best regards,Ocean El Faro Team

Estimado huésped,Agradecemos sus comentarios sobre su estadía en Ocean El Faro. Nos alegra saber que en general tuvo una buena experiencia, pero lamentamos que los servicios a la carta no hayan cumplido con sus expectativas.Apreciamos su honestidad y tomaremos en cuenta su opinión para mejorar nuestros servicios. Lamentamos cualquier inconveniente que esto pueda haber causado y esperamos tener la oportunidad de servirle mejor en el futuro.Atentamente,Equipo de Ocean El Faro

Estimado huésped,Agradecemos su calificación de 4 estrellas. Su opinión es importante para nosotros y nos motiva a seguir mejorando para brindarle la mejor experiencia en Ocean El Faro.Atentamente,Ocean El Faro Team

Estimado huésped,¡Agradecemos sinceramente su calificación de 5 estrellas! Su apoyo y satisfacción son muy importantes para nosotros.Atentamente,Ocean El Faro Team

Dear guest,Thank you for sharing your feedback about your stay at Ocean El Faro Resort. We appreciate your comments and are sorry to hear that some aspects of your experience did not meet your expectations.Regarding the air conditioning in the rooms, we apologize for any inconvenience this may have caused. We will look into this matter and take appropriate action to ensure that our guests have a comfortable and enjoyable stay.We understand that the shared restaurants with children may not have provided the adult-only experience you were looking for, and we apologize for any disappointment this may have caused. We will take note of your feedback and work to improve our offerings in this regard.We are sorry to hear that the wait times for the a la carte restaurants were longer than expected, and we will work to improve our service in this area.We are also sorry to hear that the beach was rocky and the waves were high, which may have affected your enjoyment of this area. We will continue to monitor the conditions and take appropriate action to ensure that our guests have a safe and enjoyable beach experience.Thank you for choosing Ocean El Faro Resort for your vacation, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Ocean El Faro Team

Dear Guest, Thank you very much for taking the time to leave a review for Ocean El Faro Teams. We are delighted to hear that you had a fantastic experience with us and that our team was able to meet your expectations.At Ocean El Faro, we strive to provide our guests with an unforgettable experience, and your review is a testament to our commitment to excellence. Our team is dedicated to providing exceptional service, and we are delighted to hear that our efforts were recognized.Once again, thank you for choosing Ocean El Faro Teams, and we look forward to welcoming you back again soon.Best regards,Ocean El Faro Teams

Dear guest,Thank you for choosing Ocean El Faro Resort for your second visit! We are thrilled to hear that you had such a positive experience that you plan to return. Our goal is to provide an exceptional vacation experience for all of our guests, and we are glad that we were able to meet and exceed your expectations.We appreciate your loyalty and look forward to welcoming you back again in the future.Best regards,Ocean El Faro Team

Dear guest,Thank you for your detailed feedback about your stay at Ocean El Faro Resort. We appreciate your comments and are glad to hear that you enjoyed the unique amenities and the general buffet. We are sorry to hear that there were some issues with the service, such as the long wait for dinner and the inconsistent mini-bar service. We understand that these issues can affect your overall experience, and we apologize for any inconvenience caused.Regarding the gift shop prices, we apologize for any sticker shock you may have experienced. We will take note of your feedback and work to ensure that prices are competitive and reasonable for our guests.We also appreciate your suggestion to limit the number of restaurants and offerings to ensure better staffing and service levels. We will take this into consideration as we continue to improve our operations and offerings.Thank you for choosing Ocean El Faro Resort for your vacation, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Ocean El Faro Team

Dear Guest,Thank you for sharing your positive comments about your stay at Ocean El Faro Resort. We are delighted to hear that you had a wonderful experience at El Beso, and that you enjoyed the food, room, staff, ambiance and overall vibe. We are delighted to hear that you had a great time and that you plan to return. We look forward to welcoming you back again soon.Best regards, Ocean El Faro Team

Estimado huésped,Gracias por tomarse el tiempo para calificarnos con 3 estrellas. Nos entristece saber que no cumplimos con sus expectativas en algún aspecto de su estadía. Agradecemos su retroalimentación y nos gustaría saber cómo podríamos mejorar para brindarle una experiencia más satisfactoria en el futuro.Saludos cordiales,Ocean El Faro Team

Dear guest,We apologize for the issues you encountered during your stay, including the presence of children, poor entertainment, limited food options, pushy sales tactics, and unpleasant odors in the room and restaurants. We take your feedback seriously and will work to improve these areas. Unfortunately, we understand that your experience has led you to not plan to return to any of our properties.Best regards,Ocean El Faro Team

Estimado huésped,Agradecemos sinceramente su calificación de 5 estrellas. Su apoyo y valoración positiva son muy importantes para nosotros.Esperamos tener el placer de darle la bienvenida de nuevo pronto.Saludos cordiales,Equipo de Ocean El Faro

Estimado huésped,Agradecemos tu calificación de 4 estrellas para tu experiencia en Ocean El Faro. Tu opinión es importante para nosotros y nos alegra saber que tu estadía fue satisfactoria.Esperamos que hayas disfrutado de todas las comodidades y servicios que ofrecemos en nuestro resort. Si hay algo en lo que podamos mejorar para que tu próxima visita sea aún mejor, no dudes en hacérnoslo saber.Gracias por elegir Ocean El Faro para tu estancia. Esperamos recibirte nuevamente en el futuro.Saludos cordiales,Ocean El Faro Team

Dear guest,Thank you for sharing your feedback about your experience at Ocean El Faro. We are glad to hear that you found our property to be nice. We apologize for the long wait times you encountered at our restaurants. We understand that this can be frustrating and detract from your overall enjoyment of your stay with us.Your feedback is valuable, and we will continue to work on improving our service and reducing wait times at our restaurants. We hope that you were able to enjoy other aspects of our property during your visit and that you will give us the opportunity to serve you better in the future.Warm regards,Ocean El Faro Team.

Dear GuestThank you for your positive comments. We are delighted to hear that you had a great experience at Ocean El Faro Resort. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay.Best regards,Ocean El Faro Team

Dear guest,Thank you for sharing your positive feedback about your dining experience at Ocean El Faro Resort. We are thrilled to hear that you enjoyed the restaurants, particularly the steakhouse and Sakura. It's wonderful to hear that the staff at El Beso Pez Dama, especially Inauri, provided excellent service and made your experience even more enjoyable.We are committed to providing our guests with high-quality dining options and exceptional service, and we are glad to hear that we were able to meet and exceed your expectations.Thank you for choosing Ocean El Faro Resort and for sharing your positive feedback. We hope to have the opportunity to welcome you back again in the future.Best regards,Ocean El Faro Team

Estimado huésped,Gracias por su comentario sobre su experiencia en Ocean El Faro Resort. Estamos encantados de saber que su estancia fue muy buena.Su satisfacción es importante para nosotros, y le agradecemos que se haya tomado el tiempo de compartir su impresión positiva. Nos esforzamos por ofrecer un servicio excepcional y experiencias para todos nuestros huéspedes.Esperamos darle la bienvenida de nuevo para otra estancia agradable en Ocean El Faro Resort.Equipo

Dear guest,Thank you very much for your 5-star review of your stay at Ocean El Faro Resort! We are glad to hear that you enjoyed your time with us and that our facilities and services met your expectations.Your feedback is very important to us and we are pleased to know that you had a great time at our resort. We hope to have the opportunity to welcome you back in the future.Best regards,Ocean El Faro Team

Dear guest,We appreciate your feedback regarding the restrictions at El Beso at Ocean El Faro. We apologize for any inconvenience these limitations may have caused during your visit. We understand your concerns and regret if these restrictions were not clearly communicated or impacted your experience negatively.Your comments are valuable to us as we strive to provide a welcoming and enjoyable environment for all our guests. We will review the policies and communication surrounding privileges to ensure a more transparent and seamless experience for everyone.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience at Ocean El Faro.Warm regards,Ocean El Faro Team

Dear guest,We appreciate your detailed feedback on your experience at Ocean El Faro. We are glad to hear that the staff at the beach bars, especially Marckendry, provided you with amazing service. Your recognition of their efforts is valued.We apologize for falling short of your expectations in other aspects of your stay. We regret any disappointment you experienced with the condition of the resort, particularly the issues you encountered in your room. Your comments about the maintenance, room amenities, and overall state of the buildings are concerning, and we will address these matters to ensure a more pleasant experience for our guests.We understand your concerns and will work diligently to improve the areas you highlighted. Your feedback is essential for us to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay at Ocean El Faro.Warm regards,Ocean El Faro Team

Dear guest,We are delighted to hear that you had a wonderful experience at Ocean El Faro with our polite, professional, and prudent staff throughout your trip. It's fantastic to know that you appreciated the high level of service provided by our team.We are thrilled that you enjoyed the fresh and delicious food served in our restaurants, allowing you to taste the freshness of the ocean in every bite. Your positive feedback about the dining experience is truly appreciated.Thank you for sharing your kind words with us. We look forward to hosting you again for more memorable moments at Ocean El Faro.Warm regards,Ocean El Faro Team

Dear guest,We appreciate your detailed feedback about your experience at Ocean El Faro. While we are pleased to hear that you enjoyed the food, we sincerely apologize for the issues you encountered during your stay.We regret the slow room service, the malfunctioning safe, and the inconvenience caused by the "premium membership" presentation. Your concerns about the cleanliness and maintenance of the room are concerning, and we apologize for the stained pillows, broken toilet seat, and the issue with the glass doors.Your feedback regarding the rushed construction and lack of attention to quality is noted, and we apologize for any discomfort this caused. We take your comments seriously and will address these issues to ensure a better experience for our guests in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to improve and provide you with a more enjoyable stay at Ocean El Faro.Warm regards,Ocean El Faro Team

Dear Guest, Thank you very much for taking the time to leave a review for Ocean El Faro Teams. We are delighted to hear that you had a fantastic experience with us and that our team was able to meet your expectations.At Ocean El Faro, we strive to provide our guests with an unforgettable experience, and your review is a testament to our commitment to excellence. Our team is dedicated to providing exceptional service, and we are delighted to hear that our efforts were recognized.Once again, thank you for choosing Ocean El Faro Teams, and we look forward to welcoming you back again soon.Best regards,Ocean El Faro Teams

Dear guest,We are pleased to hear that you enjoyed the adults-only area at Ocean El Faro for its calm atmosphere compared to the rest of the resort, while still offering enough activity and fun. It's great to know that you found the rooms very clean and appreciated the excellent housekeeping and turndown service.Your feedback is valuable to us, and we are glad that you had a positive experience in the adults-only section of the resort. We strive to provide a relaxing yet engaging environment for our guests, and we are delighted that you found the balance to your liking.Thank you for sharing your experience with us. We look forward to welcoming you back for more enjoyable moments at Ocean El Faro.Warm regards,Ocean El Faro Team

Dear Guest, Thank you very much for taking the time to leave a review for Ocean El Faro Teams. We are delighted to hear that you had a fantastic experience with us and that our team was able to meet your expectations.At Ocean El Faro, we strive to provide our guests with an unforgettable experience, and your review is a testament to our commitment to excellence. Our team is dedicated to providing exceptional service, and we are delighted to hear that our efforts were recognized.Once again, thank you for choosing Ocean El Faro Teams, and we look forward to welcoming you back again soon.Best regards,Ocean El Faro Teams

Dear guest,Thank you for recommending the steakhouse at Ocean El Faro for a delicious steak night. We appreciate your feedback regarding the wait time at the restaurant without even having appetizers, and we apologize for any inconvenience this caused during your dining experience. Your comments are valuable to us, and we will address this issue to improve the service and ensure a more efficient dining experience for our guests.We are pleased to hear that you found our staff welcoming and friendly, and that you enjoyed the interesting activities as well as the other restaurants and bars on the resort. Your suggestion to have something before dining at the steakhouse is noted, and we will work on better planning to enhance the overall dining experience.Your feedback is important to us as we strive to provide exceptional service and memorable experiences at Ocean El Faro. We appreciate your insights and hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Ocean El Faro Team

Dear guest,Thank you for your 5-star rating! Your positive feedback is greatly appreciated.Warm regards,Ocean El Faro Team

Dear guest,We appreciate your feedback regarding your experience at Ocean El Faro. We apologize that the food did not meet your expectations during your stay. Your comments about the quality of the food are noted, and we will take them into consideration as we strive to enhance our dining offerings.We regret any inconvenience caused by the presence of children despite the resort being advertised as adults-only. Your preference for a child-free environment while on vacation is understandable, and we apologize for any disruption this may have caused to your experience.Your feedback is valuable to us as we work to improve and provide a more enjoyable stay for all our guests at Ocean El Faro.Thank you for sharing your concerns with us. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Ocean El Faro Team

Dear guest,Thank you for your 5-star rating! Your positive feedback is greatly appreciated.Warm regards,Ocean El Faro Team

Dear guest,We are delighted to hear that you enjoyed your accommodations and had a wonderful experience with our staff at Ocean El Faro. Your positive feedback is truly appreciated, and we are thrilled that you had a great stay.We strive to provide exceptional service and a comfortable environment for all our guests. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay at Ocean El Faro.Warm regards,Ocean El Faro Team

Dear guest,Thank you for your glowing 5-star review! We are thrilled to hear that you had a fantastic experience at Ocean El Faro. Your kind words about our accommodations and staff are truly appreciated.We strive to provide exceptional service and memorable stays for all our guests. Your feedback motivates us to continue delivering outstanding hospitality. We look forward to hosting you again for another wonderful experience at Ocean El Faro.Warm regards,Ocean El Faro Team

Estimado huésped,¡Gracias por su calificación de 4 estrellas! Apreciamos enormemente su apoyo y estamos encantados de saber que disfrutó de su estadía con nosotros.Esperamos haber cumplido con todas sus expectativas y que haya tenido una experiencia excepcional en nuestro hotel.¡Esperamos darle la bienvenida nuevamente en un futuro cercano!Equipo de OCean El Faro

Estimado huésped,Agradecemos sinceramente tu calificación de 5 estrellas. Nos alegra saber que tu experiencia en Ocean El Faro fue excepcional y que disfrutaste de tu estancia con nosotros.Esperamos poder recibirte nuevamente para brindarte otra experiencia memorable.Saludos cordiales,Ocean El Faro Team

Estimado huésped,Agradecemos tu calificación de 3 estrellas. Tu opinión es importante para nosotros y nos ayuda a identificar áreas en las que podemos mejorar para ofrecer una experiencia aún mejor en Ocean El Faro.Esperamos tener la oportunidad de recibirte nuevamente y superar tus expectativas.Saludos cordiales,Ocean El Faro Team

Estimado huésped,Agradecemos sinceramente tu calificación de 5 estrellas. Nos alegra saber que tu experiencia en Ocean El Faro fue excepcional y que disfrutaste de tu estancia con nosotros.Esperamos poder recibirte nuevamente para brindarte otra experiencia memorable.Saludos cordiales,Ocean El Faro Team

¡Querido huésped,Gracias por tu comentario positivo. Nos alegra saber que tuviste una experiencia excelente en Ocean El Faro. Tus palabras son muy apreciadas, y nos complace saber que disfrutaste tu estancia con nosotros.Esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro.Saludos cordiales,Ocean El Faro Team

Dear guest,We are delighted to hear that your overall experience was perfect at Ocean El Faro. Your satisfaction is our priority, and we are thrilled that you had a wonderful time during your stay. Your positive feedback motivates us to continue providing exceptional service and experiences for all our guests.Thank you for sharing your positive review with us.Warm regards,Ocean El Faro Team