2/10 – Ungenügend
Maria
Mit der Familie und kleinen Kindern gereist
8. Juli 2025
Verbesserungswürdig: Sauberkeit
Disappointing Experience – Misleading Listing and Poor Service
I reserved what was advertised as a two-room apartment, but upon arrival, I was given a one-room unit. When I contacted AZ Getaway Rental about the discrepancy, they refused to issue any type of refund. Despite reaching out multiple times for a partial refund, my emails were completely ignored.
The unit itself was in poor condition. It was not clean, and I was disappointed to discover that their rental operating permit was expired. The TV and stove were cracked. The TV was not working at all. No one was sent to address the issue until the following day. In addition, there were no cookware utensils provided, making the stay even more inconvenient.
I ended up having to sleep on a squeaky sofa bed, which was very uncomfortable. Overall, this experience ruined what was supposed to be a restful vacation. I would not recommend booking with this host.
Maria
Aufenthalt von 5 Nächten im Juni 2025