Riviera Maya : Séjours pour enfants

Globalement, l’expérience a été plutôt bonne, mais avec plusieurs points à améliorer. La chambre était correcte et propre, ce qui est un point important. En revanche, les équipements sont clairement vieillissants et mériteraient d’être modernisés. Concernant la restauration, le vrai problème est la chaleur des plats : la nourriture est souvent froide, ce qui gâche l’expérience, même s’il faut reconnaître qu’il y a du choix. Autre point décevant : devoir payer certains cafés (comme les expressos) dans un hôtel de ce standing au Mexique, c’est assez surprenant. Les infrastructures montrent aussi leurs limites : il n’y a pas assez de places assises pour les animations du soir et les bars, ce qui peut vite devenir frustrant. De plus, l’absence de parasols sur la plage est un vrai manque, surtout avec le climat. Cependant, tout n’est pas négatif, loin de là : • Les 11 restaurants à la carte sont un vrai plus • La plage est bien aménagée dans l’ensemble • Le cadre est magnifique, en pleine jungle avec des animaux sauvages, ce qui rend le séjour dépaysant • Le personnel est globalement sympathique et agréable Petit bémol tout de même sur le “service client”, qui est assez insistant pour pousser à devenir membre de la chaîne. On ressent clairement une pression commerciale, ce qui peut être un peu dérangeant pendant les vacances. En résumé, un séjour agréable grâce au cadre et au personnel, mais avec des axes d’amélioration importants…

L’ambiance générale du site, la gentillesse du personnel, l’impression d’être en nature à proximité de la 5e avenue.

Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles

Chambre propre et personnels aimable , bon restaurants et services incroyable !

2/10 NOWHERE NEAR 5-STAR This resort was one of the biggest disappointments of my trip. For a resort marketed as 5-star, the experience was nowhere close. TIMESHARE 0/10: On our FIRST DAY, we were told we were getting a free breakfast and tour of their sister resort, Secrets, which was supposedly even better. It turned out to be a timeshare presentation. We were pressured for THREE HOURS. Starting our vacation this way was extremely frustrating and felt completely deceptive. BAR 2/10: The liquor was extremely watered down and the drinks tasted awful. FOOD 0/10: I practically survived on wings and tenders. At almost every restaurant, something on my plate was cold. Breakfast had runny eggs, burnt bacon and soggy hash browns. I paid extra for Preferred Guest and the lounge breakfast was barely monitored, leaving food sitting out and burning. ROOM — 1/10: Housekeeping was terrible. One day my room wasn’t cleaned at all. I constantly had to ask for towels, clean sheets and basic cleaning. The mini-fridge was never restocked. SPA — 2/10: I was literally asked to have my WATER sniffed because they didn’t believe it was water. The sauna and steam room were barely hot, dirty water was left on the seats, and the scrub was rushed done in the locker room facial was overpriced. STAFF 3/10: Communication was extremely difficult and I constantly needed a translation app. POOL 2/10: Children were allowed in the supposedly adults-only pool area. Save your money and book elsewhere.

2/10 NOWHERE NEAR 5-STAR This resort was one of the biggest disappointments of my trip. For a resort marketed as 5-star, the experience was nowhere close. TIMESHARE 0/10: On our FIRST DAY, we were told we were getting a free breakfast and tour of their sister resort, Secrets, which was supposedly even better. It turned out to be a timeshare presentation. We were pressured for THREE HOURS. Starting our vacation this way was extremely frustrating and felt completely deceptive. BAR 2/10: The liquor was extremely watered down and the drinks tasted awful. FOOD 0/10: I practically survived on wings and tenders. At almost every restaurant, something on my plate was cold. Breakfast had runny eggs, burnt bacon and soggy hash browns. I paid extra for Preferred Guest and the lounge breakfast was barely monitored, leaving food sitting out and burning. ROOM — 1/10: Housekeeping was terrible. One day my room wasn’t cleaned at all. I constantly had to ask for towels, clean sheets and basic cleaning. The mini-fridge was never restocked. SPA — 2/10: I was literally asked to have my WATER sniffed because they didn’t believe it was water. The sauna and steam room were barely hot, dirty water was left on the seats, and the scrub was rushed done in the locker room facial was overpriced. STAFF 3/10: Communication was extremely difficult and I constantly needed a translation app. POOL 2/10: Children were allowed in the supposedly adults-only pool area. Save your money and book elsewhere.

Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles

Chambre propre et personnels aimable , bon restaurants et services incroyable !