Hotel Kigali

« La chambre était propre et bien rangée, le personnel était courtois à l'acceuil et au cafétariat. Malheuresement, le pickup à l'aéroport n'a pas été organisé malgré ma demande. »

« La propreté de lieu »

« The hotel met expectations, and the staff provided satisfactory service with a welcoming demeanor. However, the dining experience at the restaurant was underwhelming, contrasting with its previously acclaimed reputation as a premier culinary destination in Kigali. The quality and flavor profiles have noticeably declined, prompting the need to seek alternative dining options. »

« Hôtel très confortable, bien situé, service impeccable….. un petit manque malgré tout, le petit déjeuner qui n’est pas à la hauteur. Le personnel est incroyable, merci à eux. »

« Merci à l'équipe de l'hôtel 5/5 ! Accueil sympa, petit déj et transfert gratuit pour l'aéroport, emplacement proche de la gare de La Remera, beaucoup de commerces. »

« Would definitely not recommend staying there. The staff is lost although polite and nice, but have no idea what customer service is about and entails. It took four emails and a phone call to arrange something as simple as an airport pick-up so the stay certainly did not start on a high note. No hot water in the room the last night/last morning of the stay. No room upgrade that was supposedly part of the "Hotels.com Gold Member Perks", though room availability was evident on their website. For my...

« The rooms are pleasant and spacious, the views superb, and you could not possibly find a more attentive and friendly staff. »

« Had a splendid time over there. Staff were helpful and courteous. Serene environment. »

« One thing to keep in mind when you book a single room. No AC nor Fan - I kept them at 5 stars because the staff was very accommodating and found a fan for me. »

« Spacious standard rooms and very clean. Toiletries available including toothbrush. Onsite pool restaurant with music and occasionally entertainment at night. 24 hours dry cleaning available and affordable. 24 hour guard and fenced property. Walking distance to bank, conference room and grocery store as well as restaurants and lounges. »

« Bon repas sauf le petit dejeuner issue de secours pas clairement indiquée pas de lampes de chevet »