« Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind.
The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...
« Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind.
The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...
« Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you donât sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that...
« Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you donât sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that...
« Alojamiento bonito y limpio. Falta mucha atencion al cliente. No habia quien nos recibiera a la llegada. No habia a quien pedir amenidades ni preguntar por los servicios. »
« Alojamiento bonito y limpio. Falta mucha atencion al cliente. No habia quien nos recibiera a la llegada. No habia a quien pedir amenidades ni preguntar por los servicios. »
« We stayed in one of the penthouse apartments which was immaculate and incredibly spacious! The pool was a lovely addition as Tulum was hot when we visited! Isabel was very responsive and ensured we were comfortable throughout our whole stay! The area is very safe and there is 24 hour security at the main entrance! Would definitely recommend!!! »
« We stayed in one of the penthouse apartments which was immaculate and incredibly spacious! The pool was a lovely addition as Tulum was hot when we visited! Isabel was very responsive and ensured we were comfortable throughout our whole stay! The area is very safe and there is 24 hour security at the main entrance! Would definitely recommend!!! »
« From our experience, the place didn't look like the pictures at all. Our appartment was very dirty (stains on the sofa, on the walls, on the sheets). We stayed only one night instead of four because we couldn't spend our vacation in an environment like that. »
« From our experience, the place didn't look like the pictures at all. Our appartment was very dirty (stains on the sofa, on the walls, on the sheets). We stayed only one night instead of four because we couldn't spend our vacation in an environment like that. »
« Bien reçu. Informations claire. Acceuil sympathique appartement au top. Salle de bain petite 2 grande chambres. Terrasse, parking. Tres calme pas trÚs s loin du centre. Je recommande »
« Bien reçu. Informations claire. Acceuil sympathique appartement au top. Salle de bain petite 2 grande chambres. Terrasse, parking. Tres calme pas trÚs s loin du centre. Je recommande »