Hotel Phúc Yên

« Le problème n'est ni le cadre ni la qualité des prestations, impeccables pour les environs de Hanoi, mais que cela ne correspond pas à ce que nous avions sur le site de réservation. Nous avons réservé pour deux adultes et deux enfants, mais la réservation n'a été enregistrée que pour deux adultes, d'où un supplément conséquent. Par ailleurs, les lodges annoncée à 72 M2, ne font qu'au maximum 40 M2 habitables, le reste étant la terrasse extérieure. »

« We were 3 of only 5 people in the hotel so services were at a bare minimum, which sucked for us. The place looked fresh and new, which is hard to do as things age quickly in Vietnams climate. The room was delightful and comfortable. The bathroom was a wet room and well laid out. Don't sit on the side of the bath as it's held down and tipped up me which took a bit a work to rectify. Breakfast 1was terrible, with no menu to choose from it was just prepared and here's something to eat. Breakfast 2...

« This hotel likely had not been stayed at in at least a year. The owner was also not aware we were coming after we had made the Expedia booking. He was very kind and made it work, but this hotel, as well as the entire neighborhood around it, is completely run down and looks as if the town was shut down a decade ago. All the surrounding buildings are overgrown by the jungle, boats are half sunk into the lake, no restaurants open except two a long walk away and it appears it's only for locals and...

« This was one of the most confusing stays I have ever had, firstly communication from the park was great at first and then more and more and more.. the contact loves a good information flood on WhatsApp So I thought I had all the information I could need, but quickly realised I actually knew nothing. Google does not tell you much about the resort apart from poor reviews on restaurants, but I could not find a mart, shops, anything really? There is no information about the resort available, I...

« Breakfast is fresh . Mia is so helpful. Good customer service and always accommodating in terms of getting rides and giving direction. She is friendly to hotel guests »

« La chambre était bien mais la salle de bain, particulièrement la douche devrait être mieux entretenue. Il y avait beaucoup de moisissure. Le personnel était très gentil. L’emplacement était idéal. »

« very clean rooms. staffs are proactive and friendly. »

« les chambres sont propres, hôtel proche du mall, personnels a l'écoute »

« Clean room and all accessories included, very friendly and helpful staff, great location »

« Personnel parfait, avenant et efficace. Chambre bien dans l’ensemble sauf quelques traces d’humidité, moisissures sur un mur. Par contre salle de bains très mal agencée. Le distributeur de papier toilette est carrément dans le dos. Assez bonne insonorisation malgré les travaux. »

« Amazing stay, staff couldn’t do enough to help, all so friendly »

« Personnel 5*+ excellent emplacement très bon petit déjeuner excellent accueil essayer le spa pas nécessaire d’aller à l’extérieur .privilégier la chambre avec balcon.Un grand merci à toute l’équipe pour l’attention portée à ma femme handicapée »

« Staff was awesome and the hotel was very modern and up to date. Would highly recommend. »

« It was so Lovely . Great in everything. »

« We had a very pleasant stay in this hotel. Our family stayed in Movenpick for a one week visit to Hanoi. The place is kept very clean, and the staff are always very accommodating and pleasant. There’s a wide variety of food to choose from during breakfast. Just outside the hotel are various convenience stores and coffee shops. There’s a restaurant in the hotel as well as outside, just one or two blocks down the streets. We’d like to thank the staff, most especially Kent, who welcomed us at...