Complexes hôteliers à San Juan

« I did not get room cleaned and new towels for three days and they still charged me room service. They also charge for Parking - which I found very odd. I had to ask for new towels and also a microwave because the room did not have one. Overall, the resort was very clean and beautiful atmosphere, just a lot of hidden fees. »

« L’hôtel est très vieux j’avais réservé une vue océan j’ai eu une vie Picine la chambre chère avec aucune prestation même pas une bouteille d’eau le prix plus de 1000dollars honnêtement pas conseillé à éviter »

« Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast...

« View, clean, maintained nicely »

« Beau cadre belles piscines personnel sympa . Mais un établissement vieillissant, les chambres mériteraient un rafraîchissement (baie vitrée, SDB) »

« Emplacement magnifique. Service typique Ritz. »

« The room was fine. It was clean for the most part. The bathroom had a gross sour smell and ants. The a/c worked well. Two beds had cheap spring mattresses; one had memory foam. The restaurant has mediocre food at inflated prices. The waitress got agitated when we tried to apply a custom tip. She wanted us to pick one of the preset tips set at 14% and higher. A different employee (maybe a manager) was very rude and aggressive. Constantly raising her voice at employees and patrons. »

« Don’t really have beach view but we do have a huge balcony to sit and chill. The room is very clean and neat, and the AC works perfectly. Although the room is right behind the restaurant, there’s no bad smell in the room and it’s not noisy at night, as the restaurant closes at 9 or 10. So far the nicest small room to stay in. »

« We did not meet the host, but the housekeeping staff was amazing. »

« The first day we went to open the room we found 6 dead roaches in the bathroom and 3 alive, 3 near the bed and also a lot of small ants at the wall behind the bed where the window are, other than that, everything was fine »