L'hébergement AVA Resort All Oceanfront - All Inclusive dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose 6 piscines extérieures et une piscine pour enfants.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking avec voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement AVA Resort All Oceanfront - All Inclusive ?

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : à tout moment.

L'hébergement AVA Resort All Oceanfront - All Inclusive offre-t-il des avantages tout compris ?

Ce complexe touristique propose différentes formules tout compris.

Où se situe l'hébergement ?

Dans la zone de Cancún, ce complexe touristique de front de mer à côté d'un terrain de golf se trouve à 3 km de Riviera Cancun Golf Resort et à moins de 15 km de Playa Delfines et Club de golf Moon Palace. Également à 20 km de distance : La Isla (centre commercial) et Cancún Center (centre de congrès).

AVA Resort All Oceanfront - All Inclusive Avis, Prix & Photos 2026

10/10 Excellent

Steven

Voyage en famille

27 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Bel hotel, Bonne nourriture Bon personnel

Séjour de 5 nuits en décembre 2025

10/10 Excellent

Gail

Voyage en groupe

26 avr. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Compliqué d’avoir un taxi de l’extérieur. Taxi du resort beaucoup plus cher.

Séjour de 6 nuits en avril 2025

4/10 Médiocre

howoon

6 janv. 2026

Les points forts : Propreté

The transportation service was unacceptable. We were forced to wait at the airport for an extended period, even though I had pre-arranged and paid for the VIP transportation service. This service was triple the cost of an Uber Black, yet it failed to provide even the most basic level of punctuality and professionalism

Séjour de 2 nuits en décembre 2025

2/10 Horrible

howoon

6 janv. 2026

Les points forts : Services et équipements et infrastructures et conditions de l’hébergement

When I made my reservation, the resort assigned a personal concierge. However, due to consistently delayed responses, I requested a change but received no reply. To make matters worse, upon arrival, no one attended to my family. Given the rate of over $1,000 per night, I expected the 5-star service you advertise. While the physical facilities are acceptable, the quality of service has been subpar—even for the peak season. This experience barely reflects the standards of a 5-star resort, feeling more like a 3.5-star establishment.

Séjour de 3 nuits en décembre 2025

6/10 Satisfaisant

ANGELO, Kew Gardens

Voyage en famille avec de jeunes enfants

5 janv. 2026

Very huge resort. It is for Families with a lot of kids. Not suggested for a relaxing vacation.

Séjour de 1 nuit en janvier 2026

6/10 Satisfaisant

Mina

Voyage en famille avec de jeunes enfants, Voyage en famille

5 janv. 2026

Les points faibles : Propreté et personnel et service

Overbooked. Very crowded! Did not allow anyone to walk up to any of the restaurants for dinner and made reservations mandatory but reservations were only allowed to be made online and it was difficult to find any availability with a complicated system to use for the reservations. The staff gave us the run around about making reservations as if they didn’t want anyone to eat dinner. They gave us reservations either at 10pm or 6pm. Way too many people were booked and not enough accommodations to serve that many people. Always ran out of towels and not enough chairs around the pool. Staff would take your order around the pool and end up giving it to someone else or not bringing it to us as all. Staff barely spoke English.

Séjour de 6 nuits en décembre 2025

2/10 Horrible

Farshad

5 janv. 2026

terrible experience

Séjour de 5 nuits en décembre 2025

8/10 Bien

Abike

Voyage en famille avec de jeunes enfants

5 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

There was definitely a learning curve to this stay. We were there for 5 nights and got the hang of everything by the 3rd night. This facility is very beautiful. It’s about 1 km/0.9 mile walk from one end to the other. But it goes by fast while you’re browsing. The arcade and bowling is pay to use, but it’s cheap. There’s taco station, ice cream station, and crêpe station along the way at all hours of the day, which was amazing for a quick snack. The bar doesn’t start serving alcohol till 11 AM which I thought was weird. But you can get mimosas at breakfast. Love Bailey’s in my coffee and had to ask. I’d advise getting a hold of your concierge as soon as you book your stay. Look up all the restaurants and make reservations for each restaurant before you get there. We went for Xmas and maybe that’s why everything was booked up. We were able to get dinner reservations on our last night by our concierge who tried his hardest to help. He also helped get our room stocked with water and snacks. Housekeeping is amazing and fast but they don’t restock the fridge and snacks. A different person does and he comes by midday. If you are not in the room, you don’t get anything. I’d suggest to the facility to give this person a key and if they knock and no answer, as long as no “do not disturb” sign, go in and restock the water, drinks and snacks. Also they only give beer, water and soda in the room. No hard liquor stocked up in the room like I was used to in other resorts.

Séjour de 5 nuits en décembre 2025

4/10 Médiocre

Movses

Voyage en famille avec de jeunes enfants

5 janv. 2026

Les points forts : Services et équipements

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

Pools were freezing cold despite the warm weather so it was not pleasant at all to swim. Ocean was dirty. Service was TERRIBLE. We went during NYE and despite paying 3x the regular rates, they were operating with a skeleton crew and rooms would go days without cleaning - even if you explicitly called and requested it. I called ahead of time to have a van ready for me to take me to the airport and leaven though they texted me a confirmation, when I went to check out there was no van and there was nothing scheduled. I had booked three rooms and had requested if the rooms could be close by. I knew it wasn’t guaranteed but wanted to see what could be done. During check in the person said they have three rooms side by side and I was extremely happy. Then after all was said and done, he told me it’ll be $8,500 extra. I got pretty upset because had he told me up front they’ll be charging me for side by side rooms, I would have just refused. So then everything had to be reversed and check in took over an hour total. Overall a bad start and just got worse from there. Won’t be coming back - especially during a busy season.

Séjour de 6 nuits en décembre 2025

10/10 Excellent

Harshvardhan, FREMONT

Voyage en famille

4 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Everything was almost perfect. Great service, great food, great room and a facility. The resort is brand new which really makes the difference. Would love to come back.

Séjour de 5 nuits en décembre 2025

8/10 Bien

Hudson

3 janv. 2026

Les points forts : Propreté et infrastructures et conditions de l’hébergement

Service was ok room was nice food and drinks were incredible for a fitness girl need more treadmills would wait in the morning for 30 mins to get on one and buffet needs more light fare and berries etc! Salads etc and sugar free desert’s and gluten free items!

Séjour de 6 nuits en décembre 2025

2/10 Horrible

Sunita

Voyage en famille

3 janv. 2026

Les points faibles : Propreté, personnel et service, équipements

Deliberate aggravation at every step from check in to spa to limited food options In 20 Years of visiting Cancun hands down THE WORST vacation

Séjour de 7 nuits en décembre 2025

8/10 Bien

Isabela

Voyage en famille, Voyage en groupe

2 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The room was very clean and comfortable, and the amenities were great. The staff was friendly and helpful whenever we interacted with them. Because the hotel is very large and was extremely busy during our stay, there were a few moments where service was slower than expected — for example, snacks in the room weren’t always replenished daily, breakfast could have long lines, and pool service sometimes took quite a while. Overall, it was still a very good experience, just impacted a bit by how full the hotel was.

Séjour de 7 nuits en décembre 2025

8/10 Bien

Shayan

2 janv. 2026

Very clean and beatiful resort. Beach has seaweed and seemed a little short staffed.

Séjour de 5 nuits en décembre 2025

10/10 Excellent

Sudharsana Reddy

Voyage en famille, Voyage en groupe

2 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

That stay was great with all included except transportation to airport and room service minor issues. We fully enjoyed with food options- a lot of varieties

Séjour de 5 nuits en décembre 2025

6/10 Satisfaisant

Dipti

2 janv. 2026

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Check in was easy. The staff is friendly, but busy beyond their capacity. The hotel is not fully open. It’s only 50% open from what I noticed. The restaurants that require reservation, were all booked out. Apparently you can the restaurants via app, which we did not know. T The housekeeping took more half a day to provide napkins which was inconvenient (we called more than 3x and they would continue to say that it will be there in five mins) The food options are ok. I have had better food in other resorts. The salsas are amazing. The room was really nice and the view is amazing. I would not stay here again

Séjour de 5 nuits en novembre 2025

2/10 Horrible

philippe

Voyage en famille avec de jeunes enfants, Voyage en famille

2 janv. 2026

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

THIS HOTEL — if there is -5 stars, I will put it, not even 1. I am just putting this review to let other people be aware not to be in the same situation that we faced. My family and I came to enjoy, and we paid a lot of money, but unfortunately it was the worst trip ever. We usually travel often and we have seen many other hotels, but like this one, never. Let me tell you from the first day. Check-in was around 7 pm. We went to eat because we arrived late, and after around 9 pm we went to our room because the kids were so tired. We had a king bed and a sofa bed for the kids. When we opened the sofa bed, there was no cover, nothing, just a mattress. So we called housekeeping, no one answered. I went to see the lobby; they told me to go see the concierge. I went and he told me he would send someone. He opened a ticket on his computer. I believed him and went back to the room. After 30 minutes, I called back because the kids wanted to sleep and no one showed up. I called again, the concierge did not answer. Then I went back to see him. I saw 6 other people in line with the same issue. After another 30-minute waiting time, my turn arrived. I re-explained nicely and he said he would request a second time, “don’t worry.” Again, I believed him. Then I went back to my room and on my way I saw the housekeeping room open. I went and took a cover bed and ended up doing the sofa bed myself. The next day I complained; nothing happened. All they said was sorry. The next day we tried to

Séjour de 6 nuits en décembre 2025

10/10 Excellent

Mariusz

2 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Beautiful

Séjour de 6 nuits en décembre 2025

8/10 Bien

DANILO

Voyage en famille

2 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Les points faibles : Personnel et service

Although very new hotel is overrated. Facilities and restaurants are great (except regular buffet). On the flip side staff is really bad. Absolutely unprepared. Get ready to get conflicting and imprecise information. Lastly, keep ALL your important belongings inside the safe.

Séjour de 9 nuits en décembre 2025

2/10 Horrible

Prakash, Rolling hills est

Voyage en famille avec de jeunes enfants

31 déc. 2025

horrific experience. We had a family reunion of 18 coming from across the United Stares. All our rooms that had more than one bed and paid guests, had NO linens. It took a day to get sheets! In the 5 days we were there, we could not get any dinner reservations… we never wanted one for 18 of us, just reservations for groups of 4-6 of us… Impossible!! If we did get a reservation, the restaurant could not find it!! Meals were at the buffet after standing in line for 45 minutes. I realize it was during the holidays, but Ava should have staffed appropriately. Two of the days, the pool ran out of towels.. unacceptable. None of us will come back to Ava nor will we recommend it. It was a chunk of change and did not fulfill our expectations. Anytime we had an issue we were told, “I’ll talk to the manager”… we soon found out these were only words to attempt to tie us over!!

Séjour de 4 nuits en décembre 2025

4/10 Médiocre

Edith, Mexico

Voyage en famille

31 déc. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

Les points faibles : Services et équipements

Sus publicaciones no dicen que su playa no está en condiciones, uno va a Cancún pagando un hotel cinco estrellas pensando en disfrutar la playa y no las albercas, y los espectáculos nocturnos pésimos. Nunca regresaría ni lo recomendaría a nadie

Séjour de 3 nuits en décembre 2025

6/10 Satisfaisant

Yang

Voyage en famille

30 déc. 2025

Les points forts : Services et équipements

Room was good but cleaning service is not: always short of something, i.e. towel, tissues, soap, etc. Called them but never delivered above. So difficult to book the dinner table. We also don't like the resort/company's culture: i.e. pretend to give us gift for schedule mistake but actually want us to attend their sales seminar; asked customers' satisfaction but actually want us to book next vacation with them. I would rate most of the front desk staff a 3.5 star hotel level.

Séjour de 6 nuits en décembre 2025

10/10 Excellent

Luis, Torreon

Voyage en famille

30 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Las personas sobresalientes son Heber González ( Chef ), Antonio en acceso principal central, en atención médica en Alberca Rodolfo y Alejandro. Los músicos espectaculares, en bar de alberca José y su compañero. Todo el personal de meseros y meseras en restaurantes de buffet. Gracias por su hospitalidad

Séjour de 4 nuits en décembre 2025

10/10 Excellent

gaby

Voyage en famille

30 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Habitación espectacular S704; su personal de restaurantes, alberca y en especial a Heber González por la cena italiana. Gracias a todos

Séjour de 4 nuits en décembre 2025

6/10 Satisfaisant

Erin M

Voyage en famille

29 déc. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

The resort is nice and staff are friendly and helpful. But frankly, they do not have enough staff to manage the resort. If you don’t book your dining options far in advance it’s likely you won’t get a booking due to a lack of staffing, along with poor poolside service and housekeeping. The staff do their best, but they can’t keep up. This resort also lacked outdoor entertainment in the evenings, which was a shame. No swim up bars, unless you’re a resort member - and you also feel like you’re standing in line for an extras for the kids - Like the kayaks and inflatable water park and paddle boards. The teen club is only appealing to boys aged 12-14, your teen girls would be bored and the kids club is only suitable for 8 and under. The resort is great and new but if you’re expecting top tier service you won’t get it.

Séjour de 4 nuits en décembre 2025

AVA Resort All Oceanfront - All Inclusive

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Chambre, 2 grands lits, en front de mer

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Suite, 2 chambres (Panoramic, King & King)

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F&F Sundeck Suite

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Suite Panoramique, 2 chambres

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Suite, en front de mer (F&F)

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Suite, 1 chambre (Penthouse)

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Afficher toutes les photos pour ce type de chambre : Suite, en front de mer (Central)

Suite, en front de mer (Central)

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Afficher toutes les photos pour ce type de chambre : Suite, 2 chambres, en front de mer (Gala)

Suite, 2 chambres, en front de mer (Gala)

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Afficher toutes les photos pour ce type de chambre : Chambre, en front de mer (Couples)

Chambre, en front de mer (Couples)

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Afficher toutes les photos pour ce type de chambre : Oceanfront King Accesible

Oceanfront King Accesible

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Afficher toutes les photos pour ce type de chambre : Chambre, en front de mer (Central)

Chambre, en front de mer (Central)

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Afficher toutes les photos pour ce type de chambre : Suite Panoramique, 3 chambres

Suite Panoramique, 3 chambres

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Suite Panoramique, 4 chambres

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Suite, 1 chambre, en front de mer (Gala)

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Afficher toutes les photos pour ce type de chambre : Chambre, 1 très grand lit et 1 canapé-lit, en front de mer

Chambre, 1 très grand lit et 1 canapé-lit, en front de mer

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Afficher toutes les photos pour ce type de chambre : Suite, 2 chambres (Penthouse)

Suite, 2 chambres (Penthouse)

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Double Room Deluxe with Sea View

Quadruple Room Deluxe with Sea View

Double Suite Superior with Sea View

Double Suite Superior with Sea View

Family Suite -5 guests- Superior with Sea View

Family Suite -5 guests- Superior with Sea View

Double Suite Luxury With Sea View

Family Suite -6 guests- Luxury with Sea View

Quadruple Suite Luxury with Sea View

Family Suite -6 guests- Luxury with Sea View

Family Suite -8 guests- Luxury with Sea View

Family Room -8 Guests- Luxury With Sea View

Family Room -6 guests- Luxury with Sea View

Family Suite -6 guests- Luxury with Sea View

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