L'hébergement Grand Sunset Princess - All Inclusive dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine couverte, 12 piscines extérieures et une piscine pour enfants. La piscine est accessible de 08 h 00 à 20 h 00.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement Grand Sunset Princess - All Inclusive ?

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : minuit. L'arrivée tardive vous est proposée durant des horaires précis.

Quelle est l'heure de départ de l'hébergement Grand Sunset Princess - All Inclusive ?

Le départ a lieu à 12 h 00. Un service de départ tardif est proposé pour un montant de 50 MXN.

L'hébergement Grand Sunset Princess - All Inclusive offre-t-il des avantages tout compris ?

Oui, il s'agit bien d'un hébergement tout compris. L'ensemble des boissons et de la nourriture sont incluses et vous aurez la possibilité de vous adonner au football, au tennis, au volley et d'autres activités plus encore.

Où se situe l'hébergement ?

Bénéficiant d'un bel emplacement dans la zone de Playa del Carmen, cet hébergement de front de mer se trouve dans le quartier des divertissements, à moins de 2 km de Playa Xcalacoco et Chun-Zumbul (site de plongée). Parcours de golf El Camaleon Mayakoba et Parc écologique Tres Rios se trouvent également à moins de 5 km de distance.

Grand Sunset Princess - All Inclusive Avis, Prix & Photos 2026

À propos du quartier

Grand Sunset Princess - All Inclusive vous donne rendez-vous à Playa del Carmen, plus précisément dans le secteur des divertissements, sur la plage. Les célèbres Parcours de golf El Camaleon Mayakoba et Ferry pour Cozumel valent le détour si un minimum d'action est à l'ordre du jour. L'aventure, très peu pour vous ? Vous préférez vous poser et apprécier la beauté naturelle des lieux ? Partez à la découverte des non moins emblématiques Parc écologique Tres Rios et Plage principale de Playa del Carmen. Vous voyagez avec des enfants ? Alors, partez faire un tour du côté des Parc à thème écologique Xcaret et Parc à thème Xplor. Consultez notre guide de voyage sur Playa del Carmen

10/10 Excellent

Marc-Andre

21 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Tout était impeccable

Séjour de 9 nuits en décembre 2025

10/10 Excellent

Amandine

Voyage en couple

17 nov. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Le personnel de l’hôtel est au petit soin . Séjour inoubliable . Nous recommandons cet établissement et reviendrons avec plaisir .

Séjour de 7 nuits en novembre 2025

10/10 Excellent

ORTEC

Voyage en famille

27 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Habitaciones recién remodeladas. Falta mejorar la fachada y que no incluye room service.

Séjour de 1 nuit en janvier 2026

8/10 Bien

Kseniia

Voyage en famille, Voyage en groupe

27 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

clean room

Séjour de 7 nuits en janvier 2026

10/10 Excellent

Michael

26 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Clean, great food , really good value for the price

Séjour de 5 nuits en janvier 2026

10/10 Excellent

ivonne

Voyage en famille

26 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Esta hermoso andan venaditos adentro

Séjour de 4 nuits en janvier 2026

10/10 Excellent

Cesar

Voyage en couple

25 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

We stayed at this family/couple friendly resort for two weeks, and everything was amazing from start to finish. From the moment we arrived until checkout, the service was exceptional. The staff were professional, attentive, and consistently welcoming. The buffet for breakfast, lunch, and dinner was always excellent and well-maintained. While some of the à la carte restaurants were hit or miss, there were plenty of great options available, so it was never an issue. Overall, my partner and I had a fantastic stay for our 3 year anniversary and would happily recommend this resort to anyone traveling from anywhere in the world.

Séjour de 14 nuits en janvier 2026

8/10 Bien

Valerie

24 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Perfect i enjoy the hospitality the food drinks and everything around the only thing if you want to go out and visit some places they don't provide that so i got someone that i paid to show me around and its difficult to get into the hotel don't ask me why but overall i had a great time Gracias Mexico 🇲🇽

Séjour de 4 nuits en janvier 2026

6/10 Satisfaisant

Julie Anne

Voyage en famille

24 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The resort itself is gorgeous. The grounds are well kept, plenty of pool space, chairs, bar options. Staff are friendly and attentive. Our rooms were really quite stunning. We were down near the pool closest to the beach. While it is a walk to the main dining area, we did not mind and there is a shuttle for those not wanting to walk. There could have been clearer instructions on using the room A/C and housekeeping keypads. We also had to request mini bar refresh vs having it done with housekeeping. But generally, the resort is one I would choose to return to. Except for the food. I have low expectations of buffet food at all inclusive resorts but usually you can expect that the specialty, reservation only, restaurants are decent. We found both the buffet and restaurant options to be pretty poor. The buffet items were often mislabeled, of varying temperature and not particularly appetizing. We visited three of the specialty restaurants and would only potentially return to the Hacienda (mexican). The Italian one - I ordered a pizza and it was essentially uncooked in the middle and bland. My friend ordered gnocchi and it was edible but not flavorful. We also tried the Grill. My friend ordered a steak, medium rare, and it was so tough he could barely cut it. I ordered jerk chicken and was expecting a breast. The dish was three breaded thighs, deep dried and covered in a sweet sauce. There were also things that were not open. This was mid January though.

Tons of wildlife on the grounds - Coati, agouti, iguanas, etc.

Séjour de 5 nuits en janvier 2026

10/10 Excellent

Gabrielle Sil

24 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Everyone and everything is as amazing

Séjour de 4 nuits en janvier 2026

8/10 Bien

Deborah

Voyage en famille

24 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

A equipe é muito simpática, excelente, o quarto é maravilhoso, enorme. Entretanto, acredito que por ser inverno, o bar da praia estava fechado… os restaurantes são ótimos, a churrascaria e o La Fleur.

Séjour de 5 nuits en janvier 2026

6/10 Satisfaisant

Emily

Voyage en groupe

24 janv. 2026

Les points forts : Services et équipements

Rooms were ok, swim out pool dirty .. staff constantly try to get you to sign up For things you don’t want

Séjour de 4 nuits en janvier 2026

4/10 Médiocre

David

Voyage en couple

23 janv. 2026

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

We weren’t able to eat dinner at any of the restaurants because it was by reservation only and we couldn’t reserve a table before checking in. The food quality was not great at the buffet or sports bar - especially for a “5 star” resort - I am not sure I would expect that quality from a 2 star. The staff we interacted with were all lovely otherwise. We would not return.

Séjour de 1 nuit en janvier 2026

10/10 Excellent

Andrea Lee

Voyage en couple

20 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Clean rooms lovely staff

Séjour de 5 nuits en janvier 2026

8/10 Bien

Sydney

20 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Overall, I had a good stay at Grand Sunset Princess. The property was clean, well-maintained, and enjoyable. Pools, beach access, and common areas were all clean and comfortable, which made it easy to unwind. Activities were limited, and the night shows & performances were disappointing. It’s a good option for relaxing, but not ideal if you’re looking for strong entertainment. Still a solid all-inclusive choice.

Séjour de 6 nuits en janvier 2026

8/10 Bien

Brevney Marie

20 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Rooms are very clean and updated.

Séjour de 3 nuits en janvier 2026

6/10 Satisfaisant

GLENN DAVID

18 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

?? Never found Hottub

Séjour de 7 nuits en janvier 2026

2/10 Horrible

yash

Voyage en famille avec de jeunes enfants, Voyage en famille

17 janv. 2026

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

1. Room Issue – Severe Water Leakage Our room had a serious water leakage problem. Every time we took a shower, water leaked out of the bathroom into the room. We had to use a minimum of 4–5 towels after every shower to soak up the water. This occurred daily and made the room messy and uncomfortable. Constantly managing water on the floor did not feel like a relaxing vacation experience. 2. Food Safety & Mislabeling Issues I am a strict vegetarian and do not consume eggs. At the main buffet restaurant, several dishes were incorrectly labeled as “vegan,” which caused serious concern. • A dish labeled “Vegan Mexican Rice” contained chicken, which I discovered only after eating a few bites. • When I informed the staff, they acknowledged it but did not take the issue seriously. • The following day, a “Vegan Lentil Soup” was displayed that actually contained meat (beef/pork). Due to the previous incident, I asked multiple staff members before eating and was told it was not vegetarian. Incorrect labeling of food is a serious issue for guests with dietary, religious, or health restrictions, and the lack of concern from staff was disappointing. 3. À La Carte Restaurant & Service Issues At one of the Italian restaurants we had booked for dinner, we waited almost two hours to receive our food, which is unacceptable. At another restaurant Dua Wok the service was extremely poor. The server behaved rudely and placed the food on our table without courtesy before walking away.

Séjour de 5 nuits en décembre 2025

10/10 Excellent

Henryk

14 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated. I recommend this hotel to others and am likely to return myself.

Séjour de 7 nuits en janvier 2026

10/10 Excellent

Matt

Voyage en groupe

13 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Spacious, clean rooms, excellent food, friendly staff, and great amenities.

Séjour de 7 nuits en janvier 2026

8/10 Bien

Ryan

Voyage en couple

13 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Renovated rooms were great, food was amazing. On going renovations didn’t really affect us or were noticeable. Beach unfortunately was not in great shape when we were here. It’s eroding and lots of seaweed.

Séjour de 7 nuits en janvier 2026

10/10 Excellent

Byron

13 janv. 2026

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Top notch place excellent service beautiful room excellent bartenders excellent buffett beautiful grounds anybody that doesnt think this plzce is top notch is a complete idiot ive been to the carribean islands 10 times 3rd time to mexico i wouldnt hesitate a minute on returning there stayed 8 days didnt wont to come home

Séjour de 7 nuits en janvier 2026

10/10 Excellent

Nguibanha

11 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Clean, spacious room! I liked the different food options and they gave me an offer for the spa and I enjoyed my massage very much! There were also people taking free professional pictures, transportation around the grounds and poolside entertainment. Beach was well maintained with water activities (some free and some paid) I suggest downloading the app for your convenience.

View from the bar in the main lobby (Non Alcoholic Conga pictured)

Bathroom in the junior suite (not pictured is the toilet and shower with their own separate doors)

Séjour de 4 nuits en janvier 2026

10/10 Excellent

Joanne

Voyage en couple

9 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded

Séjour de 9 nuits en décembre 2025

6/10 Satisfaisant

Viachaslau

Voyage en famille avec de jeunes enfants, Voyage en famille

9 janv. 2026

Les points faibles : Services et équipements

Our stay at the hotel in Mexico was just okay overall. While the property itself has potential, about half of the resort was under construction during our visit, which significantly affected the atmosphere. There was noticeable noise during the day, limited access to certain areas, and it didn’t feel like the relaxing getaway we were expecting. The beach was also a major disappointment. There were far too many rocks, making it difficult and unsafe to enter the water. We personally saw multiple guests get injured, which took away from what should have been one of the highlights of the resort. I want to note that I am always generous and tip well when traveling, especially in resorts like this. Unfortunately, despite that, the staff often didn’t seem happy or appreciative, and some interactions felt indifferent or unwelcoming. The experience wasn’t terrible, but it also didn’t live up to expectations given the price and reputation. With the construction completed, safer beach conditions, and better staff engagement, this resort could be much better.

Séjour de 6 nuits en décembre 2025

Grand Sunset Princess - All Inclusive

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Deluxe Suite, Garden View

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Deluxe Suite, Pool Access (with Bathtub, Pool View)

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Family Club Room - Pool Access, Pool View

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Chambre Familiale

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Suite (with Jacuzzi)

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Suite with Bathtub and Outdoor Shower

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Double Room Deluxe with Garden View

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Triple Room Luxury with Pool View

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Single Room Premium with Garden View

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Single Room Deluxe with Garden View

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Single Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Single Room Luxury with Pool View

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Double Room Luxury with Pool View

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Single Room Premium with Garden View

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Double Room Premium with Garden View

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Double Room Premium with Garden View

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Double Room Premium with Garden View

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Quadruple Room Premium with Garden View

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Triple Room Premium with Garden View

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Triple Room Premium with Garden View

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Double Room with Lake View

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Super Saver

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Suite

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Grand Sunset Princess - All Inclusive

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