Einkaufszentrum Quinta Alegría

-El personal fue muy amable, no todo el personal te saluda como es costumbre en los hoteles pero una vez que tienes su atención, son muy amables. - El servicio de mayordomo es lo mejor. Fueron muy atentas a nuestras necesidades. - El hotel es nuevo pero tiene algunas fallas en diseño que permiten ingreso de agua en los pasillos y si llueve, tr toca chapuzon. -Las habitaciones estan bien aisladas y no se escuchan ruidos externos. Ademas de ser instalaciones bonitas con sus jardines y fuente de agua aunque en nuestra sección del hotel nos tocaron fuentes sucias y descuidadas. El aire acondicionado perdió fuerza las últimas 3 noches por lo que pasamos un poco de calor. - Para el servicio de bebidas tienen licores premiun aunque solo disponibles en la barra central y algunos restaurantes en cantidad limitadas. -La comida normalmente estaba fría y durante nuestra estancia hicieron cambios de horarios para el desayuno recortando 30 minutos del horario anunciado sin previo aviso. - En general es muy buen hotel y muy buena experiencia ya que tenia muchas amenidades que si fueran combinadas con un buen servicio sería muy recomendable.

We stayed 7 days / 6 nights at AVA Resort Cancun. Overall, the stay was okay, but we would not return. The resort felt too crowded for our preference—you need to enjoy large, busy, high-traffic environments to fully appreciate it. Hotel was very clean and nice/new. There were several downsides. The pools and some activities like volleyball on the beach closed quite early. Finding a sun lounger was difficult unless you paid extra to upgrade, and even then, reserving a Bali bed required walking all the way back to the lobby. Beach seating was also limited, with very few loungers and umbrellas available. The resort is directly under a flight path, with airplanes passing overhead roughly every 5-10 minutes, which can be quite disruptive. Upon arrival, there was no clear introduction or explanation of how the resort works. When we asked for information, we were instead directed into a lengthy (around 2-hour) timeshare sales presentation. Service could be slow at times—we waited about 20 minutes for simple items like tacos, and it was often difficult to book restaurants or even get drinks at the bar. The resort also felt quite loud and overcrowded throughout the day. The water slides are noticeably smaller than they appear in promotional photo on expedia. Additionally, some staff seemed overworked, which occasionally affected the quality of interactions. In summary, while the resort has potential, the overcrowding, noise, and organization issues made it less enjoyable for us.