Hotels nahe Golfplatz Playa Paraiso (Playa del Carmen)

„We stayed in a Garden View room. On our first night around 10 PM, the AC began leaking in our room in Building 5, and we had to be transferred to Building 4. It was frustrating having to walk back, pack everything up, and switch rooms that late at night. A bellhop to assist us immediately would have been appreciated, and I was hoping the resort might offer some type of upgrade or gesture for the inconvenience, but that wasn’t provided. That said, the hospitality and service from the staff were ...

„Es excelente el hospedaje, el hotel es muy bonito“

„Von der Ankunft bis zur Abreise wird man verwoehnt mit reizendem Personal - gutem Essen und herrlichsten Strand“

„Todo maravilloso y los empleados una maravilla gracias por todo “

„Man fühlt sich von der ersten bis zur letzten Sekunde unglaublich gut aufgehoben. Das Personal ist der Wahnsinn und die Restaurants unglaublich gut. Jederzeit wieder!“

„Wundervolles Resort, super freundliches und hilfsbereites Personal. Kann ich nur empfehlen “

„große Anlage mit zu wenigen Shuttles, um zu den verschiedenen Pools/Restaurants zu kommen. Buffet bietet wenig bis kaum Variation und Qualität unterirdisch. Vor allem am Wochenende war die Anlage voll mit Partygästen, die bis in die Nacht gefeiert haben und lautstark an den zimmern vorbeigegangen sind. Hauptpool ab Mittags nicht mehr zum entspannen zu nutzen, da hier neben extrem vielen Gästen auch sehr laute Musik vorhanden ist und das Entertainment Programm viel zu laut gestaltet ist (laute ...

„We loved the hotel! Food was great and the staff was great and they were very friendly.“

„Lots of construction going on, which we understand is necessary, but the dining was a mess that week. Of the 4 main restaurants, most were closed they other night, some nights 3 of 4 were closed. Dunno if it was staffing issues or what, but definitely changed the experience. Thank goodness for 24 hr room service, which was ok overall but very slow, always an hour plus wait for dinner. “

„Insgesamt sehr positiv“

„Im Gegensatz zu der ausgewiesenen (und angegebenen GPS Daten) schönen Ortsmitte liegt die Wohnung am Containerhafen umgeben von 3 Baustellen (Lämmer auch Nachts) auch im Haus wurde mit Schlagbaren viele Stunden ununterbrochen gebohrt. Terasse mit Pool nicht nutzbar. Sowas zu vermieten ist eine bodenlose Unverschämtheit “

„Zwei Worte: einfach toll! “

„Habitación limpia“

„Very nice personal. Always friendly and trying to help. The chief of the main restaurant was great.“

„We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.“

„It was a pleasant stay except that! The hot water does not work, the air conditioning fails 1 time out of 4. Not to mention that the pool's water levels are too low, so the filter doesn't work.…. “

„I’ve been to this property before, in 2021. The food was better on the previous stay. We were a little disappointed in the view from our casita… it was supposed to be ocean and it was turned towards the pool. The spa was as great as I remember. The staff was always friendly and our pool bartender was the Bomb! The last 2 days of our stay they started construction on the casita next to us very early, waking us up.“