L'hébergement Grand Sunset Princess - All Inclusive dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine couverte, 12 piscines extérieures et une piscine pour enfants. La piscine est accessible de 08 h 00 à 20 h 00.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement Grand Sunset Princess - All Inclusive ?

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : minuit. L'arrivée tardive vous est proposée durant des horaires précis.

Quelle est l'heure de départ de l'hébergement Grand Sunset Princess - All Inclusive ?

Le départ a lieu à 12 h 00. Un service de départ tardif est proposé pour un montant de 50 MXN.

L'hébergement Grand Sunset Princess - All Inclusive offre-t-il des avantages tout compris ?

Oui, il s'agit bien d'un hébergement tout compris. L'ensemble des boissons et de la nourriture sont incluses et vous aurez la possibilité de vous adonner au football, au tennis, au volley et d'autres activités plus encore.

Où se situe l'hébergement ?

Bénéficiant d'un bel emplacement dans la zone de Playa del Carmen, cet hébergement de front de mer se trouve dans le quartier des divertissements, à moins de 2 km de Playa Xcalacoco et Chun-Zumbul (site de plongée). Parcours de golf El Camaleon Mayakoba et Plage de Punta Esmeralda se trouvent également à moins de 5 km de distance.

Grand Sunset Princess - All Inclusive Avis, Prix & Photos 2026

À propos du quartier

Grand Sunset Princess - All Inclusive vous donne rendez-vous à Playa del Carmen, plus précisément dans le secteur des divertissements, sur la plage. Les célèbres Parcours de golf El Camaleon Mayakoba et Terminal maritime Playa del Carmen valent le détour si un minimum d'action est à l'ordre du jour. L'aventure, très peu pour vous ? Vous préférez vous poser et apprécier la beauté naturelle des lieux ? Partez à la découverte des non moins emblématiques Plage principale de Playa del Carmen et Parc écologique Tres Rios. Vous voyagez avec des enfants ? Alors, partez faire un tour du côté des Parc à thème écologique Xcaret et Parc à thème Xplor. Consultez notre guide de voyage sur Playa del Carmen

10/10 Excellent

Marc-Andre

21 déc. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Tout était impeccable

Séjour de 9 nuits en décembre 2025

10/10 Excellent

Amandine

Voyage en couple

17 nov. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Le personnel de l’hôtel est au petit soin . Séjour inoubliable . Nous recommandons cet établissement et reviendrons avec plaisir .

Séjour de 7 nuits en novembre 2025

10/10 Excellent

Andrea Lee

Voyage en couple

20 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Clean rooms lovely staff

Séjour de 5 nuits en janvier 2026

8/10 Bien

Sydney

20 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Overall, I had a good stay at Grand Sunset Princess. The property was clean, well-maintained, and enjoyable. Pools, beach access, and common areas were all clean and comfortable, which made it easy to unwind. Activities were limited, and the night shows & performances were disappointing. It’s a good option for relaxing, but not ideal if you’re looking for strong entertainment. Still a solid all-inclusive choice.

Séjour de 6 nuits en janvier 2026

8/10 Bien

Brevney Marie

20 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Rooms are very clean and updated.

Séjour de 3 nuits en janvier 2026

6/10 Satisfaisant

GLENN DAVID

18 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

?? Never found Hottub

Séjour de 7 nuits en janvier 2026

2/10 Horrible

yash

Voyage en famille avec de jeunes enfants, Voyage en famille

17 janv. 2026

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

1. Room Issue – Severe Water Leakage Our room had a serious water leakage problem. Every time we took a shower, water leaked out of the bathroom into the room. We had to use a minimum of 4–5 towels after every shower to soak up the water. This occurred daily and made the room messy and uncomfortable. Constantly managing water on the floor did not feel like a relaxing vacation experience. 2. Food Safety & Mislabeling Issues I am a strict vegetarian and do not consume eggs. At the main buffet restaurant, several dishes were incorrectly labeled as “vegan,” which caused serious concern. • A dish labeled “Vegan Mexican Rice” contained chicken, which I discovered only after eating a few bites. • When I informed the staff, they acknowledged it but did not take the issue seriously. • The following day, a “Vegan Lentil Soup” was displayed that actually contained meat (beef/pork). Due to the previous incident, I asked multiple staff members before eating and was told it was not vegetarian. Incorrect labeling of food is a serious issue for guests with dietary, religious, or health restrictions, and the lack of concern from staff was disappointing. 3. À La Carte Restaurant & Service Issues At one of the Italian restaurants we had booked for dinner, we waited almost two hours to receive our food, which is unacceptable. At another restaurant Dua Wok the service was extremely poor. The server behaved rudely and placed the food on our table without courtesy before walking away.

Séjour de 5 nuits en décembre 2025

10/10 Excellent

Henryk

14 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated. I recommend this hotel to others and am likely to return myself.

Séjour de 7 nuits en janvier 2026

10/10 Excellent

Matt

Voyage en groupe

13 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Spacious, clean rooms, excellent food, friendly staff, and great amenities.

Séjour de 7 nuits en janvier 2026

8/10 Bien

Ryan

Voyage en couple

13 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Renovated rooms were great, food was amazing. On going renovations didn’t really affect us or were noticeable. Beach unfortunately was not in great shape when we were here. It’s eroding and lots of seaweed.

Séjour de 7 nuits en janvier 2026

10/10 Excellent

Byron

13 janv. 2026

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Top notch place excellent service beautiful room excellent bartenders excellent buffett beautiful grounds anybody that doesnt think this plzce is top notch is a complete idiot ive been to the carribean islands 10 times 3rd time to mexico i wouldnt hesitate a minute on returning there stayed 8 days didnt wont to come home

Séjour de 7 nuits en janvier 2026

10/10 Excellent

Nguibanha

11 janv. 2026

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Clean, spacious room! I liked the different food options and they gave me an offer for the spa and I enjoyed my massage very much! There were also people taking free professional pictures, transportation around the grounds and poolside entertainment. Beach was well maintained with water activities (some free and some paid) I suggest downloading the app for your convenience.

View from the bar in the main lobby (Non Alcoholic Conga pictured)

Bathroom in the junior suite (not pictured is the toilet and shower with their own separate doors)

Séjour de 4 nuits en janvier 2026

10/10 Excellent

Joanne

Voyage en couple

9 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded

Séjour de 9 nuits en décembre 2025

6/10 Satisfaisant

Viachaslau

Voyage en famille avec de jeunes enfants, Voyage en famille

9 janv. 2026

Les points faibles : Services et équipements

Our stay at the hotel in Mexico was just okay overall. While the property itself has potential, about half of the resort was under construction during our visit, which significantly affected the atmosphere. There was noticeable noise during the day, limited access to certain areas, and it didn’t feel like the relaxing getaway we were expecting. The beach was also a major disappointment. There were far too many rocks, making it difficult and unsafe to enter the water. We personally saw multiple guests get injured, which took away from what should have been one of the highlights of the resort. I want to note that I am always generous and tip well when traveling, especially in resorts like this. Unfortunately, despite that, the staff often didn’t seem happy or appreciative, and some interactions felt indifferent or unwelcoming. The experience wasn’t terrible, but it also didn’t live up to expectations given the price and reputation. With the construction completed, safer beach conditions, and better staff engagement, this resort could be much better.

Séjour de 6 nuits en décembre 2025

6/10 Satisfaisant

Sol, Saltillo

Voyage en famille

7 janv. 2026

Les points forts : Propreté, personnel et service, équipements

La playa del hotel tiene demasiados sargazo y las actividades que están dentro del hotel que ofrecen no son honestos te roban el tiempo te roban tu dinero

Séjour de 4 nuits en décembre 2025

8/10 Bien

annie

Voyage en famille

7 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

did a lot of research when trying to find a place to stay in Mexico and these reviews helped! So I’ll share my honest opinion.. First of all we chose Playa Del Carmen over Cancun because we wanted a little more wildlife and we are not into the party scene. The resort was really good. It isn’t bougie or luxurious, but well maintained, safe and clean. We did think it was mostly beautiful. The restaurants were great, steakhouse was best. Staff was super nice. We had everything we needed… the beach is OK. It isn’t the most beautiful beach. It’s not very expansive and you can’t really go out into the water and explore much. However you can walk up the coastline and find some nice spots to look for shells, etc. The beaches are definitely better up in Cancun… we upgraded to a room that had a swim out balcony, which was really lovely. I don’t think we would have swam quite as much if the pool wasn’t right outside of our room so that was really fun. However, the pool is ice cold! I’m not sure how they accomplish getting the water so cold but it’s a good 10 to 20° colder than the ocean even LOL .., we did have a coatimundi animal break into our room and trash it one day so keep your doors locked when not there! But the animals are awesome, we saw wild monkeys, deer and iguanas all over.. the resort is not crowded. It was really peaceful. Good restaurants. I’d stay here again. Having all inclusive was so convenient. Bring money to tip everyone though… we did Xcaret and it was just ok.

Séjour de 7 nuits en décembre 2025

6/10 Satisfaisant

Sharree

5 janv. 2026

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

No hot tub for every guest to use. Small things like no mag mirror in bathroom and the app was difficult to use and make reservations. I had no way of knowing when activities were happening on the property. The property is very clean and the staff was nice. The family side was close so there were a lot of kids running around. My experience on the adult side may have been different if it was only adults. I would recommend for families

Séjour de 4 nuits en janvier 2026

8/10 Bien

Michael

Voyage en couple

4 janv. 2026

Les points forts : Propreté

Everything was ok

Séjour de 6 nuits en décembre 2025

10/10 Excellent

LUIS FERNANDO

Voyage en famille

3 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Es muy buen hotel, las habitaciones super comodas y la atención del personal muy buena.

Séjour de 3 nuits en décembre 2025

10/10 Excellent

Joydeep

Voyage en famille avec de jeunes enfants

2 janv. 2026

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Great experience. Recommend 100% Went there with the family and everyone had a great and relaxing time..

Séjour de 9 nuits en décembre 2025

10/10 Excellent

Marco Antonio

1 janv. 2026

Séjour de 10 nuits en décembre 2025

2/10 Horrible

Dina

31 déc. 2025

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Our stay at Grand Riviera Princess was a disaster. We travel to Mexico often, and this was by far the worst resort experience we’ve had. At check-in, our luggage was taken by a separate cart, but we were given incorrect directions on where to go. We were told to wait for a shuttle but were never shown the correct pickup location. We wandered the massive property in the wrong direction for over an hour until I had to return to the front desk and force an employee to walk us to the right spot. No one explained any amenities — no shows, schedules, or directions. The buffet was terrible, with very limited and poor-quality options. The property is dated and poorly maintained. Pools had heavy rust stains and were not heated. The beachfront was unsafe and unusable — erosion, fallen palm trees in the water, exposed roots, rocks, and garbage. No one was swimming. Inside the room/buildings: broken lighting (no parts to fix it), a toilet not anchored to the floor, and bat droppings on interior walls. After completing the survey, we were called to the concierge office. The employee was dismissive, only writing notes and repeatedly saying he was “not allowed to compensate” us — even though I never asked for compensation. I was explaining guests should be warned in advance about major issues. He promised management would follow up. No one ever did. Poor management, poor maintenance, zero customer care. We will never return!

Séjour de 4 nuits en décembre 2025

6/10 Satisfaisant

Ramona

30 déc. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

The room and hotel were beautiful and well maintained. Most of the staff did not speak to you unless you addressed them first. Bartenders were very friendly. There needs to be more entertainment throughout the day and at night. There was no night life. Had to leave the hotel in order to have a good time at night. The food was ok, nothing grand.

Séjour de 6 nuits en décembre 2025

6/10 Satisfaisant

Liesbet M

30 déc. 2025

Séjour de 5 nuits en décembre 2025

10/10 Excellent

Mehrdad

Voyage en famille

30 déc. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Best of all are the staff. Super kind. Next the best service, very clean pools. Great food. Our entire family had fun

Séjour de 5 nuits en décembre 2025

Grand Sunset Princess - All Inclusive

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Family Club Room - Pool Access, Pool View

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Suite with Bathtub and Outdoor Shower

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Single Room with Lake View

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Single Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

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Single Room Luxury with Pool View

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Double Room Luxury with Pool View

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Single Room Premium with Garden View

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Double Room Premium with Garden View

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Double Room Premium with Garden View

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Double Room Premium with Garden View

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Quadruple Room Premium with Garden View

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Triple Room Premium with Garden View

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Triple Room Premium with Garden View

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Double Room with Lake View

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Super Saver

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Suite

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