Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Bewertungen, Angebote & Fotos 2026

Q: Hat Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort einen Pool?

Ja, diese Unterkunft verfügt über 6 Außenpools und ein Kinderbecken.

Q: Ist Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort haustierfreundlich?

Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.

Q: Wie viel kostet das Parken bei Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Es gibt eine begrenzte Anzahl an Parkplätzen.

Q: Wann ist der Check-in bei Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Der Check-in ist zu folgenden Zeiten möglich: 15:00 Uhr–00:00 Uhr. Check-in außerhalb der Öffnungszeiten ist nicht möglich.

Q: Bietet Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort einen All-inclusive-Service an?

Ja, es handelt sich um eine All-inclusive-Unterkunft. Zu den Aktivitäten gehören Surfen/Bodyboarden, Tennis, Volleyball und mehr.

Q: Wo befindet sich Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Diese Unterkunft überzeugt mit einer schönen Lage am Strand von Puerto Morelos. So übernachtest du 10,6 km von El Tinto Golf Course und 20,8 km von Marktplatz von Puerto Morelos entfernt.

6/10 – Okay

Michelle

Mit der Familie gereist

7. Jan. 2026

Gut: Sauberkeit und Personal & Service

Service staff were wonderful. They were warm and kind. Check in was awful. We reserved connecting rooms for our family through the resorts website AS WELL AS by email. Upon arrival, we were told that they couldn’t accommodate us and that our rooms were on different floors. We were informed that room requests are only accommodated when available. This is confusing because we made these requests months in advance. The check in staff was dismissive and arrogant. They did ABSOLUTELY NOTHING to make this right and offered no avenue to remedy the situation. It set a very sour tone and a terrible first impression of the resort. The food was decent. Standard for an all inclusive. Buffet was repetitive and a bit boring. The food was rarely hot. It’s very hard to get reservations at the restaurants. You have to get up and get your chairs around the pool or beach before 7:00 am or you’re out of luck.

Aufenthalt von 5 Nächten im Januar 2026

4/10 – Schlecht

Francesco

Mit der Familie und kleinen Kindern gereist

6. Jan. 2026

Gut: Sauberkeit

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft

3 star hotel at best ! Was there December 2025 with my family and wish to warn all this is NO 5 star !!!!

Aufenthalt von 7 Nächten im Dezember 2025

6/10 – Okay

Hanh, Raynham

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist

6. Jan. 2026

Room was in good condition, housekeeping was excellent. Resort was very busy. Food could be better. Pool lounge chairs are impossible to secure unless you wake up at 6am. Same for dinner reservations. Employees are nice and hard working. Jasmin from the buffet was the best server. I took a couple of fitness classes and Fatima is amazing! Entertainment was great too.

Aufenthalt von 7 Nächten im Dezember 2025

4/10 – Schlecht

Steven

Mit der Familie gereist

6. Jan. 2026

Verbesserungswürdig: Sauberkeit

I have never written a review to complain before, but the service here was terrible. the property is nice enough, but that's where it ends. We were a party of 2 adults and 2 children. When we arrived we had a king suit, and pull out couch, the pull-out was not made, it took me 3 trips to the front desk, 2 phone calls and chasing down housekeeping to get sheets for the bed, we didn't get them until 10pm, I started asking around 3. We were in the diamond club area, if we were not up before 6:30am we could not get a lounger by any of the pools, and much later than that, we could not get a chair anywhere, there are not enough to cover the entire hotel capacity. People put stuff out on chairs in the pool and beach, and were barley in either, it was not policed at all, towels would sit there all day and not get cleaned up, rendering the chairs unavailable. Food is average at best, at times the buffets were very low on food, many options would be empty and not get refilled. The a la carte resturants were average and hard to get a sitting, even with the diamond club status. Line-ups are everywhere, for everything, from the coffee shop, to icecream, waterslides, lazy river, bars. It seems that the resort is badly understaffed. At night there was a lot of noise in the hallway areas outside of our room. The hotel has placed rental cabanas around most of the pools most of the lounge chairs are behind those and don't offer much view of the pools. We would not go back.

Aufenthalt von 5 Nächten im Dezember 2025

8/10 – Gut

Fatemeh

Mit der Familie gereist

5. Jan. 2026

Gut: Sauberkeit und Zustand der Unterkunft

Room was good they clean every day room service took long time food specially at the Buffett or some restaurant wasn’t good only French and steak house was good

Aufenthalt von 6 Nächten im Dezember 2025

4/10 – Schlecht

Alain Armand

Mit der Familie gereist

5. Jan. 2026

Gut: Sauberkeit und Zustand der Unterkunft

We were 21 people in our group and 15 got food poisoning

Aufenthalt von 5 Nächten im Dezember 2025

8/10 – Gut

Dominick

Mit der Familie gereist

5. Jan. 2026

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

All good

Aufenthalt von 6 Nächten im Dezember 2025

6/10 – Okay

Gordon

Mit der Familie gereist

4. Jan. 2026

Gut: Sauberkeit und Zustand der Unterkunft

Verbesserungswürdig: Ausstattung

The breakfast buffet is good but afternoon and evening are terrible. Hunter Steakhouse is horrifically bad. It was an hour wait just to get water and the food was so bad, we had to leave. Not fit for humans. Otherwise, a pretty okay property but very, very crowded. Don't expect to get a chair by the pool without paying extra for a cabana (if available). I recommend going somewhere else.

Aufenthalt von 9 Nächten im Dezember 2025

10/10 – Hervorragend

Giselda R

4. Jan. 2026

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Impecable todo

Aufenthalt von 4 Nächten im Dezember 2025

8/10 – Gut

Deborah

Mit der Familie und kleinen Kindern gereist

4. Jan. 2026

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Everyone that worked there were super friendly and helpful. The service was great although I think they were understaffed, so it was slow at times. The food was wonderful and a ton of things for kids to do. The only thing that I didn’t like was not enough lounge chairs for everyone and people had to fight for them. It was a bit overcrowded probably because it was peak season. I would definitely go back, but not around Christmas and New Year’s.

Aufenthalt von 5 Nächten im Dezember 2025

2/10 – Ungenügend

romina

Mit der Familie und kleinen Kindern gereist

2. Jan. 2026

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

El personal de servicio altamente ineficiente

Aufenthalt von 1 Nacht im Dezember 2025

6/10 – Okay

Abdollah

Mit der Familie und kleinen Kindern gereist

2. Jan. 2026

They must improve staff better.

Aufenthalt von 7 Nächten im Dezember 2025

10/10 – Hervorragend

Roberto Joel Santana

Mit der Familie und kleinen Kindern gereist

1. Jan. 2026

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

Great place to vacation with kids.

Aufenthalt von 5 Nächten im Dezember 2025

2/10 – Ungenügend

Tariq

Mit der Familie gereist

1. Jan. 2026

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft

Everything was wrong. Over priced hotel. For what we paid. they were over booked big time . You have to compete for everything. I will break it down one item at a time. Pool chairs: you have to be up at 5 AM to reserve seats. If you come by 7 AM You are out of luck. Two grown up men were yelling and fighting over chairs. I'm coming on vacation to relax not to hussle and bussle. Even if you want to pay for a cabana you should reserve before you arrive. Food : they run out of stuff very early in the day, low quality definitely doesn't align with the price Staff: they try their best but you can tell they are trained to twll you i will talk to my manager and see the. An hour after, sorry sir we are out or all tables are booked . Alcohol, very cheap low quality again does not align with the price when we paid 15000 for 6 nights . Front desk : phones don't work ,if they do they don't answer or they hang up on you. You have to hussle for everything. The lady that checked us in didn't give us a piece of information on what is going on, all she said all on the app, the app doesn't work and crashes . Room service sucks 90 minutes to get the food .very limited menu and cold. We stayed here before everything was much better .this place went down big time. Take your family and momey somewhere else.

Aufenthalt von 6 Nächten im Dezember 2025

10/10 – Hervorragend

Chun Kit Jack

Mit der Familie und kleinen Kindern gereist

1. Jan. 2026

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

great for families with kids 5+ years of age. pools are great. slides are fun. food is delicious. staff is super friendly. will definitely go again

Aufenthalt von 5 Nächten im Dezember 2025

6/10 – Okay

Sina

1. Jan. 2026

Good food and curteous staff. No

Aufenthalt von 5 Nächten im Dezember 2025

8/10 – Gut

maryam

31. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Other than restaurants staffs who were pushing you to tip more than usual tips at the resorts,( once one of them threw the tips on the table) , everyone and everything else was fine and pleasant. But, in this resorts you don’t want to have pad feelings when you go for dining with your family and friends

Aufenthalt von 7 Nächten im Dezember 2025

10/10 – Hervorragend

Dawna-Rae

Mit der Familie und kleinen Kindern gereist

31. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

We booked the Diamond Club and it was well worth it. Clarissa was our butler and she was the absolute best- calm and friendly and gets the job done! We also had a server named Marco, at multiple restaurants, who was the friendliest, happiest person who offered amazing service as well. Juan was a Diamond Club pool attendant who was so helpful and gracious. Everyone made our stay that much better. Our room was super clean and overlooked the pool and beach. The resort itself was very clean and well taken care of. The food was wonderful and there was so many options! We loved the cafe for our caffeine fix and a little treat anytime of day. The pools, splash area and water slides were perfect. The beach had the softest, nicest sand on that stretch of resorts in my opinion. I can’t say enough great things about this place. We’ll definitely be back!

Aufenthalt von 7 Nächten im Dezember 2025

2/10 – Ungenügend

Ian

31. Dez. 2025

Gut: Ausstattung und Zustand der Unterkunft

Good parts first, because fair is fair: * Beautiful location and rooms * Great variety of food and drink * Kids club is excellent * Guest services was clutch helping me recover my wallet * Amazing crepes That said... It's hard to describe how bad this experience was. Worst part was having the buffet explode like a bomb in front of me and my son. The poor family in front of us had a son with red face crying. It was terrifying - the fire, the smoke, the pots and pans going everywhere. Second worst part was food poisoning. The hygiene at the place was substandard. The pools were unusable as a family due to overcrowded chairs. You had to be up at 6am to reserve chairs. They didn't help with a late checkout, despite having food poisoning and this explosion happen to us. Then as we were leaving - and late for the airport- they detained us telling us didn't have them the paper (which we did, earlier to another person). Sprinkle over all this: constant upsells and marketing pitches disguised as hospitality. (Can't get a pool chair? Buy one!! But wait: become a member and it's 75% off. Oh, we can't reserve one unless you're a member. Oh wait. There's none available anyway. Maybe tomorrow.) I thought this would be a place my family could relax and enjoy our vacation, not get our faces burned off and food poisoning and sold club memberships and then HELD FROM GOING TO THE AIRPORT. What the actual hell.

Aufenthalt von 5 Nächten im Dezember 2025

10/10 – Hervorragend

Rachel

31. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Staff was great

Aufenthalt von 7 Nächten im Dezember 2025

10/10 – Hervorragend

EDGARDO Alejandro

Mit der Familie gereist

31. Dez. 2025

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

Buffet muy grande, biennorganizados

Aufenthalt von 1 Nacht im Dezember 2025

10/10 – Hervorragend

Ravi

Mit der Familie gereist

30. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

We enjoyed the hospitality. Amazing staff. Smiling faces greeting us all the time.

Aufenthalt von 3 Nächten im Dezember 2025

10/10 – Hervorragend

Ivan

Mit der Familie gereist

30. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Great stay with lots to do for the kids!! Rooms were spotless

Aufenthalt von 5 Nächten im Dezember 2025

6/10 – Okay

Alan

Mit der Familie gereist

29. Dez. 2025

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft

Disappointed Despite Hardworking Staff The staff were courteous and worked tirelessly, but management decisions consistently undermined the experience. Staff parking lines the end of the two-mile entrance drive—a cluttered, unprofessional first impression that set low expectations the property unfortunately met. I paid a significant premium for Diamond Club, expecting elevated service. While the assistants helped (Ivan & Enrique were great) with reservations, the "Diamond" rooms disappointed. Hallways showed wear, and food plates sat outside rooms for 12+ hours—not the attention to detail expected when paying extra for premium status. Every restaurant visit involved extended waits for seating, service, and drinks. This reflects poorly on management, not the staff, who were stretched impossibly thin. At check-in, before receiving my room, I was pressured to schedule a timeshare presentation. I'd already paid premium rates—why pitch more memberships before I've even seen my room? The nickel-and-diming continued: wristbands replace keycards, but lose yours and face substantial replacement charges. I spent four days at the Waldorf Astoria next door. The difference was night and day—impeccable maintenance, proper staffing, no upselling. Premium pricing should deliver premium experience. Here, it doesn't. Management prioritizes profit over guest satisfaction.

Aufenthalt von 2 Nächten im Dezember 2025

10/10 – Hervorragend

Dashawn

Mit der Familie gereist

29. Dez. 2025

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

Good

Aufenthalt von 4 Nächten im September 2025

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