Hôtel près de Playa Paraiso Golf Club, Playa del Carmen, Playa del Carmen

« L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes. »

« Le plus beau site à Riviera Maya avec un service et nourriture impeccable. »

« Propre et tranquille personnel acceuillant »

« Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very...

« Le bâtiment est pas trop bien entretenu, ont a eu une journée à partir de 5:30 am il démolissait le plafond à côté De Notre porte de Chambre pour réparer le tuyau d’alimentation d’eau principale de tout l’hôtel ont a pas eu d’eau jusqu’à 00:30 le lendemain. Il nous ont offert à 22:30 le doute un transfert pour 1 nuit à un autre hôtel et que les repas n’était pas inclus et qu’on devait revenir à Notre chambre pour 12:00, trop peut trop tard.! Ont a décidé de rester sur place et j’ai demandé un...

« They clean the playa all the days »

« Le personnel est très accueillant! Les chambres sont d’une propreté incroyable ! »

« We loved the hotel! Food was great and the staff was great and they were very friendly. »

« Tranquillité »

« Lots of construction going on, which we understand is necessary, but the dining was a mess that week. Of the 4 main restaurants, most were closed they other night, some nights 3 of 4 were closed. Dunno if it was staffing issues or what, but definitely changed the experience. Thank goodness for 24 hr room service, which was ok overall but very slow, always an hour plus wait for dinner. »

« Cetait correcte, la chambre etait semblable a un 3.5* de cuba ... la nouriture etait pas mal la meme à tout les soir , les midis et les matins aussi. Cest un endroit parfait pour quelqu'un qui veut un pied a terre pour faire des activité libre dans quintana roo . Cest tres bien situé... le gros point négatif de l'hôtel cest le cercle one, un petit groupe de faux riche qui crois que tout leurs appartient. En gros, belle semaine car nous sommes aller visité beaucoup d'endroits. »

« It is a new construction, the room was amazing, really clean, with ocean view, the pool really nice. The only thing that it was a big minus is that the Wi-Fi wasn't working in our room, we notified the front desk clerk and went to our room to try to fix it but couldn't be fixed and in that area my phone didn't have good reception there, other than that it was great. »

« C’était notre 2e séjour en famille à Etereo et nous y retournerons. C’est tranquille, magnifique et le service est exceptionnel. »

« Le discours changeant d’une personne à l’autre, la piscine de notre chambre n’était pas propre, il semble y avoir un réseau de prostituées dans l’hôtel. »

« We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels. »

« It was a pleasant stay except that! The hot water does not work, the air conditioning fails 1 time out of 4. Not to mention that the pool's water levels are too low, so the filter doesn't work.…. »

« I’ve been to this property before, in 2021. The food was better on the previous stay. We were a little disappointed in the view from our casita… it was supposed to be ocean and it was turned towards the pool. The spa was as great as I remember. The staff was always friendly and our pool bartender was the Bomb! The last 2 days of our stay they started construction on the casita next to us very early, waking us up. »

« Booked this property last minute, got on a flight down there, took a taxi to the property only to find out they canceled the reservation. I never received any notification and it took me contacting them to have them tell me they cancelled it. Here we stand, a family of 5 with no place to stay. Had to take a taxi back to the airport and get booked on the soonest flight back home. I would not recommend staying here, and Expedia was no help either, all they said was “sorry for the inconvenience”. »